KHURANA, A. Service quality and its effect on customer satisfaction and loyalty: a study of banks in Chandigarh. Journal of Social Review and Development, [S. l.], v. 4, n. Special Issue 1, p. 176–181, 2025. DOI: 10.64171/JSRD.4.S1.176-181. Disponível em: https://www.dzarc.com/social/article/view/781. Acesso em: 6 dec. 2025.